To qualify for a refill, you must have your refill applied within 3 weeks of your last appointment. Anything more than 3 weeks may require a full set. If you are unsure, please contact us prior to booking.
We book our refills a little different to most salons. Please make sure you are booking in enough time for us to get your lashes back to the full set you previously booked in for. If you are wanting to upgrade a set through refill - book in for 75min or 90 min refill. Please keep in mind that if you book for a 45 min refill and it has been 3 weeks since your last appointment, though we will work as efficiently as we can, we cannot guarantee you will be brought back up to a full set.
Unfortunately we do not complete refills if you are coming to us from another lash artist. We used to refill other salons work, but we were finding that the quality of the work coming to us, was not at our standard. Our name and reputation is far too important to us. The only exception is if other lash artist has completed the same training.
You won't be charged when cancelling up to 24 hours before your appointment time. Otherwise you will be charged 10% of the service price for late cancellation or 30% for no show with out cancellation .
Fully insured and licensed.